Black Data Processing Associates

Senior Manager, North America Sales Ops & Customer Enabling Technologies

Johnson & Johnson
Skillman, New Jersey, United States
5 days ago


Job Description

Johnson & Johnson Family of Companies, caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services for the consumer, pharmaceutical, and medical devices and diagnostics markets. The more than 265+ Johnson & Johnson operating companies employ approximately 126,500 people in 60 countries throughout the world.

The Senior Manager, North America Sales Ops & Customer Enabling Technologies role is an exciting opportunity to lead and execute a critical component of our North American Consumer Health Commercial Strategy! Focusing on enabling capabilities that efficiently, compliantly, and successfully drive technology investment and strengthen strategic customer relationships for the North America Consumer Health Customer Development organization.

This role is for a strong technology leader that wants amble opportunity for career development and front-line business impact. This role leads both technical product and platform teams responsible for critical North America Customer Development capability areas: Trade Promotion Management/Optimization, Customer Data and Analytics, Pricing, Display Management and Category Management.

This role requires a mix of technical knowledge, strategic leadership, and excellent management skills to lead a "high performing team" to run business critical capabilities while shaping our North America Sales technology landscape to live into the Consumer "Digital First" vision.
Key Responsibilities
  • Front-line Technology Leader to Sales Ops and Customer Enabling Vice President and respective Leadership Teams
  • Partner with senior US and Canada Customer Development (Sales) leaders to bring thought leadership and innovation to our North America Customer Technology strategy
  • Develop and drive regional OKRs and Customer Team objectives to ensure overall value/return on investment
  • Lead a skilled team of technical product owners to partner with Customer Development business leaders on portfolio prioritization & rationalization
  • Shape the technology team offering through improvement of existing tools and deployment of new capabilities ie. Trade Optimization, Automation, Predictive Analytics, End-to-End Supply Chain Integration etc.
  • North American representative on Global Sales Ops Community of Practice teams
  • Lead the platform team in shaping the Roadmaps and Architectures that would create optimal technology leveragability (ie. across regions), as well enable efficient deployment of new technical products/capabilities
  • Partner with Data Analytics and Productivity & Collaboration Teams where necessary to provide business solutions ie. RGM, Reporting, O365
  • Financial management of North America Sales Ops & Customer Enabling operations Ops IT and Business IT (project) investments
  • Lead Project Diamond Customer Operations Technology migration strategy & execution
Technology Knowledge Learning & Sharing
  • Ongoing training/learning of relevant market technologies, seeking opportunities to integrate with business needs ie. Conferences, Knowledge groups, communities of practice
  • Leverage networks across J&J regions to adopt and/or influence enterprise processes and capabilities
  • External engagement in the industry and vendor community to strengthen existing partnerships and to explore new ones to unlock additional value
  • Participate and lead organizational development and talent development within and outside team, as needed

  • Bachelor's degree and above in major of IT field related or equivalent work experience
  • 7-10 years of related experience leading IT Projects, Programs, Operations and Teams
  • Experience participating on cross-functional leadership teams, as well partnering on strategy with senior leaders to achieve specific business outcomes
  • Experience supporting both platform teams and solution delivery teams is desired
  • Working understanding of IT development, architecture, and infrastructure concepts across a variety of functional domains strongly preferred
  • Proven ability to lead teams onsite and offshore: Developing team priorities, balancing resources between operational support and enhancements, and ongoing prioritization of evolving business needs
  • 3+ years of experience working with Sales ops and/or TPM solutions is desirable
  • Agile frameworks knowledge (Scrum)
  • Ability to travel 5-10% within North America (primarily New Jersey and Toronto/Markham)
  • Ability to work on a hybrid schedule with an in-office expectation of 2-3 times/week

At Johnson & Johnson, we're on a mission to change the trajectory of health for humanity. That starts by creating the world's healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/ performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, long-term incentive, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit (

Primary Location
United States-New Jersey-Skillman-199 Grandview Road
Other Locations
North America-United States-Florida-Jacksonville, North America-Canada-Ontario-Markham, North America-United States-Pennsylvania-Fort Washington, North America-Canada-Ontario-Toronto
Johnson & Johnson Services Inc. (6090)
Job Function
Info Technology
Requisition ID

Job Information

  • Job ID: 64047631
  • Location:
    Skillman, New Jersey, United States
  • Position Title: Senior Manager, North America Sales Ops & Customer Enabling Technologies
  • Company Name For Job: Johnson & Johnson
  • Job Function: Other
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