Description

Announcement is hereby made for two full-time (12-month) Professional Assistant positions in the Office of Information Technology Services, beginning immediately on the Ammerman Campus in Selden. Suffolk County Community College is an open admissions institution committed to serving a diverse student population in a variety of degree and career programs. 

This is a Unit III position covered under the Faculty Association of Suffolk County Community College collective bargaining agreement with the college. 

The Server Operator Professional Assistant positions will report to the Associate Director of Infrastructure Services and be responsible for managing IT systems with respect to maintenance, installation, and administration; identity management, user security, and directory services; and application installation and administration. The ideal candidates will demonstrate the ability to work well under pressure, have excellent customer service skills, and be able to work collegially and effectively in a team environment. These positions may require some evening and weekend work. 

Job Responsibilities: 

Install, maintain and repair all server hardware and software and provide support, monitoring, testing and troubleshooting server hardware and software problems. 
Collect information to make recommendations regarding server, security platforms and software specifications, including costs and completion times. 
Perform and coordinate hardware upgrade/replacement along with vulnerability scanning, security audits, patching and upgrading of all software on servers. 
Maintain both on-premises and cloud-based solutions for communication and collaboration. 
Support the end-user community through troubleshooting, account maintenance, and collaboration with Help Desk staff. 
Under guidance, contribute to and provide technical expertise for activities such as:
Design and deployment of functional and secure ldAM solutions. 
Design and deployment of Mail transport and cloud-based applications. 
Address challenges associated with access control solutions such as role-based access control. 
Federated identity with external systems utilizing multiple identity protocols. 
Work with college data owners to establish, maintain, and optimize role-based access control across the organization. 
Participate in regular security or compliance audits related to system access. 
Develop and implement methods for management, monitoring and tracking of access to information resources.
Work with outside vendors and college IT to maintain hardware and software for Data Center operations. 
Responds to emergency failures due to facility outages. 
All other duties assigned by the Administrative Director of Infrastructure Services, related to the needs of the department and/or the needs of the college. 
 

Requirements

Minimum 

An Associate’s degree in Information Technology or related field with a minimum of three years of overall IT experience, installation, configuration and maintenance of servers in an enterprise environment, supporting and maintaining networking protocols in a server environment within an enterprise environment and maintaining Directory services. 
 

Preferred 

Experience in Virtualization 
Experience maintaining mail systems 
Supporting and maintaining storage applications 
Experience in Cloud Architecture 
Certification in information security, networking or server management 
Experience working in higher education